« Boost Property Sale, better Sales Promotion Explained, Real Estate Market Scan | Main | Jobs in Real Estate Industry, Basic Guidelines and Policies to Follow, Career of Selling Properties (11-14) »
Jobs in Real Estate Industry, Basic Guidelines and Policies to Follow, Career of Selling Properties (1-10)
By arlene | July 7, 2008
Preamble
You are an associate in our professional team of salespeople and not an employee. We are proud to be associated with you as an independent business person and respect your freedom to conduct your business in an efficient and professional manner. In order to ensure that an association such as ours functions efficiently and achieves maximum productivity and integration of effort, it is necessary to establish a number of written guidelines for general behaviour and conduct among associates. These guidelines will cover issues such as your relationships with fellow salespeople, the day-to-day operation of the office and the backup services you may expect from our administrative staff. We hope that these guidelines will answer most, if not all, questions you may have, will assist you in avoiding potential problems and be useful to you in the solution of existing problems.
GENERAL GUIDELINES
1. Sales manager. Please regard your sales manager as the leader of our sales team. He will not sell in competition with you. His most important objective is to assist, support and serve you in a way that will enable you to achieve your full potential as a salesperson. He will be available to you at all reasonable times to provide counselling, not only on professional matters, such as helping you to set your objectives, but also on personal matters that affect your work. He will meet with you regularly on a monthly basis, but you may also call on him at any time to answer questions and to help you.
2. Dress and professional appearance. The professional image of our firm is of the greatest importance to us. In the course of our association you will continually be the window display of our firm. It is therefore important that you should, also by your dress, enhance our professional image. You should dress appropriately and in accordance with the attire expected of professional business people. If in doubt, consult your sales manager.
3. Desk space and conference rooms. You will be provided with your own private desk. Your work place should be kept neat and attractive and should reflect an image of efficiency. Private meetings with clients should be conducted in the conference rooms made available for this purpose. Book these rooms in advance with the telephone receptionist.
4. Telephone procedures. You will be provided with an extension telephone at your desk. This instrument is one of the most powerful sales tools at your disposal. Use it. When making long-distance calls outside our region, you will have to go through the switchboard. To assist us in our budgeting, please indicate to the telephone receptionist whether your call is for business or private purposes. She will dial the number for you. All long-distance calls will be metered individually. Private calls will be charged to you on a monthly basis.
5. Floor duty. Our firm attracts a large number of walk-in clients and telephone referrals. It is essential that these potential clients be able to speak to a member of our professional sales team should this be necessary. You will, therefore, be assigned floor-time duty on a rotating basis. You will be allocated four two-hour periods and one half-hour period per week including, possibly, Saturday mornings. At the beginning of each month a floor-duty roster will be given to the telephone receptionist. Make a note of your duty times for the coming month. If necessary, you may arrange to exchange times with other salespeople. It remains your responsibility to make these changes equitably and to inform the telephone receptionist promptly when any such changes are made.
6. Mail and messages. You will be assigned your own mail and message box. To assist our administrative staff, please set the hands of the clock on your box door for the earliest time that you expect to be back in the office. Keep the telephone receptionist informed of where you may be reached telephonically with important and urgent messages. These calls may represent substantial money income to you and to the firm. Clear your box regularly, preferably not less than once a day.
7. Inspection tours of properties. We believe that you cannot sell properties efficiently and professionally unless you have inspected them thoroughly before the time. All properties for which new mandates have been received during the preceding week will be visited by all relevant salespeople each Wednesday morning from 8h30 onwards. It is imperative for your own success to attend these inspection tours on a weekly basis. If, for any reason, this is not possible, inform your sales manager beforehand.
8. Sales meetings. Sales meetings for all salespeople are held regularly at 8h30 on Monday mornings. These meetings fulfil a very important function in the operation of our business and provide an opportunity for disseminating information, for ongoing training and for motivating participants. You will find these meetings vital for your success. If, for some reason, you are unable to attend a meeting, notify your sales manager directly and in advance.
9. Servicing of mandates and coordination of sales effort. If you obtain a mandate for the sale of a specific property, you are responsible for servicing this mandate. Firstly, this requires you to give regular and significant feedback to the seller. It also means that you are responsible for coordinating all sales efforts regarding the property. Thus you will have to ensure that the immediate 20 neighbours are informed, that “for-sale” boards are erected, that appropriate advertisements appear and that all offers to purchase are conveyed to the owner.
10. Keys to properties. A key board is provided for the keys of all properties for sale. If you obtain a mandate and are given a key, place a tag on the key and hang it on the key board. At the key board, discs with your name on them are also provided. When you remove a key from the key board, put your disc in its place together with a card to identify the property. If the key is given to an agent from another estate agency, place a card with this information on the key board. All keys must be returned promptly after a showing. Remember that, if you cannot gain access to a property, you cannot sell it.
More about: Jobs in Real Estate Industry, Basic Guidelines and Policies to Follow, Career of Selling Properties (1-10)
- Investors In Real Estate Should Know The Three Drivers of Supply and Demand
- The Art of Selling Real Estate continue...
- Negotiating Skills Part 1
- Using Standard Building Contracts part 1
- How to make the most impact in your selling area
- Shopping for Insurance
- Jobs in Real Estate Industry, Basic Guidelines and Policies to Follow, Career of Selling Properties (11-14)
- A good Landlord Nurtures good Tenants
- How to choose Real Estate Agent when Private Property Buying is a bad idea
- Why "Fizzbo" Fizzes
- Racial Conflicts on the Job - First Step Marketing
- Manage Projects, Eco-Friendly Green Lifestyle
- Interviewing Talent: How Great Managers Find It, why are great ...
- CIBA Vision - Contact Lenses Care
- The Mission Statement: A Big-Picture View - First Step Marketing
- Network Solutions Service, Eco-Friendly Green Lifestyle
- First Step Marketing
- Freelance Video Jobs - DODO Marketing Blog
- Workplace Listening Skills - First Step Marketing
- Gay FriendFinder Service, Speed Dating Events
Topics: Agent, Course, Property, Sale |
July 7th, 2008 at 1:34 am
For those who intend to start their own company, business courses such as marketing and accounting are as important as the in real estate or finance. … Rental Property
July 7th, 2008 at 1:12 pm
In percentage terms, the proportion of landlords owning between 11 and 20 properties is up 64%; between 20 and 50 properties up 56%; and more than 50 properties up 39%. … Landlord Fees
July 17th, 2008 at 8:49 am
Find information and real estate tool to help buy or sell homes, conduct Hawaii city comparisons, view crime statistics, school reports, refinance mortgages and more. … Career Advice
July 17th, 2008 at 9:54 am
RealtyTrac, the leading online marketplace for foreclosure properties, has a daily updated database of more than 550, foreclosure, owned properties. … Bank Foreclosures
July 18th, 2008 at 3:40 pm
The rentals search on our website has increased so much in popularity that it was decided to launch a new paid listing option. … Rental Property